Returns & Exchanges
At Bondi Wash Canada, we want you to be completely satisfied with your botanical products; if you are not entirely happy with your purchase, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the unused items in their original containers and include a copy of your packing slip to ensure smooth processing.
Ship the Items
Send your package back to our Canadian distribution center using a trackable shipping method of your choice.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing